Skip to main content

Helping you make a claim

What you probably need most when making a claim is someone to help make it as simple and straight forward as possible. If you do find yourself in the unfortunate position of having to make a claim, CIP Insurance Brokers will guide you through the process.

Let’s start with some essential information and numbers you can call in the event of a claim. You can, of course, choose to deal your insurers directly and a contact line is available in your policy booklet.

What to do in cases of a vehicle accident, fire or theft ?

Call us on 0800 1777 880 during office hours (Monday to Friday 9am-5.30pm). Don’t worry if it’s outside office hours you can phone province wide Claims for assistance on 028 9521 4759 or for Taxi clients, contact Crash Services for assistance on 028 90 660244 (

What information do I need?

Checklist for reporting an accident:

  • Registration numbers of the vehicles involved
  • Name of the company insuring each of the vehicles involved
  • Names and addresses of the other people involved and any witnesses
  • Sketch of the scene and a written account of the circumstances that caused the accident
  • DO NOT admit responsibility, sign anything to that effect, or negotiate settlement.

You must give the following information at the scene:

  • Your name and address
  • The name and address of the vehicle owner (if not yourself)
  • Vehicle registration and insurance details (to the police if present at the scene)
  • Where a person or persons are injured the accident must be reported (from the scene) to the police

What to do in the event of a property claim:

To make a property claim call 02894 422880.
Alternatively you can call insurers directly.
Some useful numbers:
Allianz 0845 2064684
Aviva 0800 012345
AXA 0845 3990400
Legal & General 0800 4089103
Zurich 0845 06010869

What information do I need?

  • Details of your loss
  • An estimate for repair or replacement
  • Insurance companies may wish to send representatives to inspect the damage
  • You must not proceed with repairs (unless emergency) without the insurer’s approval
  • Do not dispose of damaged articles before examination by the insurer, or without their approval
  • Report any loss involving theft or malicious damage immediately to the police

CIP Insurance Brokers, is Authorised and Regulated by the Financial Conduct Authority.