ACCEPTING OUR TERMS OF BUSINESS: By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business. We draw your particular attention to:
- The section headed ‘Use of personal data’, and specifically the paragraph explaining how ‘sensitive personal data’ will be used; and
- The section headed ‘Handling money’, which explains our terms for handling client money in a Non-Statutory Trust account.
If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at 44 Main Street, Crumlin, Co Antrim BT29 4UR.
THE FINANCIAL CONDUCT AUTHORITY: CIP Insurance brokers Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Register number is 519667. Our permitted business is advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts. You may check this on the FCA’s register by visiting the FCA website, www.fca.gov.uk/register or by contacting the FCA on 0845 606 1234.
OUR SERVICE: Our role is to advise you and, after we have assessed your needs, to make a suitable recommendation. In situations where we are able to arrange insurance for you but do not offer advice, we shall confirm the position to you in writing. We offer products from a range of insurers for all classes of general insurance transacted – other than as below.
- We only offer products from a limited number of insurers from Travel and Legal Expenses insurance.
- We only offer products from a single provider for claims preparation.
We will not in any circumstances act as an insurer nor guarantee or warrant the solvency of any insurer.
PAYMENT FOR OUR SERVICES: We normally receive commission from insurers or product providers. On request, we will be pleased to provide information about any commission received by us in the handling of your insurances. We also charge you for handling your insurances as follows:
- Policy Handling Fee £20.00
- Renewals Fee for consumers £20.00 inclusive of insurance premium tax
- New business Fee for consumers £20.00 inclusive of insurance premium tax
- Replacement Certificate £10.00
- Credit Card Payments 3% of Transaction Amount
- Dishonoured Cheques £10.00
- Non Commission Policies 15% of Premium
- Policy Cancellation up to 20% of Insurer Credit (Min Charge £25)
- Duplicate Evidence of No Claims Bonus £5.00
Other non-standard charges may apply from time to time; the amount and purpose will be advised in advance. You will receive a quotation which will tell you the total price to be paid, and which identifies any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.
We will normally accept payment by cheque, cash or credit card. You may be able to spread your payments through an insurer instalment scheme, insurer credit card scheme or by arranging premium finance from one of a panel of ‘third party’ lenders. We will give you full information on your chosen payment option. Please note that in the event of a policy cancellation or a default in the finance agreement any shortfall incurred by a third party finance provider, may be clawed back from us and it will be your responsibility to make good this shortfall. A shortfall can arise due to cancellation charges applied by insurers, defaults or late payments, or a claim under the policy which cancels entitlement to premium refund. We also draw your attention to the sections headed ‘Cancellation of insurances’ and ‘Ending your relationship with us’.
COMPLAINTS AND COMPENSATION: We aim to provide you with a high level of customer service at all times, but if you are not satisfied, please contact ‘The Customer Services Manager’ at the address shown above. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (except in the case of a business with a group annual turnover of €2m or more or more than 10 employees, a charity with an annual income of €2m or more or trustees of a trust with a net asset value of €2m or more).
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered up to 90% compensation and will be applied to the whole claim, with no upper limit. For compulsory classes of insurance (such as Third Party Motor or Employers Liability), insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or www.fscs.org.uk.
HANDLING MONEY: Our financial arrangements with most insurance companies are on a ‘Risk Transfer’ basis. This means that we act as agents of the insurer in collecting premiums and handling refunds due to clients. In these circumstances such monies are deemed to be held by the insurer(s) with which your insurance is arranged. You will be notified if Risk Transfer does not apply and such monies will then be held by us in a Non-Statutory Trust account pending payment. The establishment of the Non-Statutory Trust account follows the rules which the FCA introduced to protect money held by authorised intermediaries. However, you should be aware that, under the Non-Statutory Trust account rules, we are permitted to use such monies temporarily held to advance credit to clients generally. A copy of the Deed of Trust is available on request or may be inspected at our premises during normal office hours. If you object to your money being held in a Non-Statutory Trust account you should advise us immediately. Otherwise, your agreement to pay the premium together with your acceptance of these Terms of Business will constitute your informed consent to our holding your money in a Non-Statutory Trust account. Interest earned on monies held in such a Non-Statutory Trust account will be retained by us.
CIP INSURANCE BROKERS
Registered Office: 44 Main Street, Crumlin, Co Antrim BT29 4UR
Tel: 02894422880 Fax: 02894422639 Email: firstname.lastname@example.org
Directors: JAC. Williamson & PC Williamson Dip CII
CANCELLATION OF INSURANCES: You should make any request for the cancellation of a policy in writing and any relevant certificate of insurance must be returned to us or to the insurer concerned. In the event of cancellation, charges for our services will apply in accordance with the Tariff of Fees above. The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation before the policy expires. You may have a statutory right to cancel this insurance within a short period. Please refer to your policy summary or your policy document for further details.
ENDING YOUR RELATIONSHIP WITH US: Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to stop acting for you and we will not impose a penalty.
Your instructions must be given in writing and will take effect from the date of receipt. In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days notice. Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.
YOUR RESPONSIBILITIES: You are responsible for providing the complete and accurate information which insurers require in connection with any proposal for insurance cover. This is particularly important before taking out a policy and at renewal, but it also applies throughout the life of a policy. If you fail to disclose information, or misrepresent any fact which may influence the insurer’s decision to accept the risk or the terms offered, this could invalidate the policy and mean that claims may not be paid.
You must check all details on any proposal form or Statement of Facts and pay particular attention to any declaration you may be asked to sign. It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy.
You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy.
If you are unsure about any matter, please contact us for guidance.
USE OF PERSONAL DATA: We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998. In administering your insurances it will be necessary for us to pass such information to insurers and other product or service providers which may also provide us with business and compliance support.
We may also disclose details to relevant parties, as necessary, to comply with regulatory or legal requirements. We may contact you or pass your details to other companies associated with us in order to promote products or services which may be of interest to you. We will not otherwise use or disclose the personal information we hold without your consent.
Some of the details you may be asked to give us, such as information about offences or medical conditions, are defined by the Act as sensitive personal data. By giving us such information you signify your consent to its being processed by us in arranging and administering your insurances.
Subject to certain exceptions, you will be entitled to have access to your personal and sensitive personal data for which you will be charged a fee of £10. If at any time you wish us, or any company associated with us, to cease processing any of the personal data or sensitive personal data we hold, or to cease contacting you about products and services, please write to ‘The Customer Services Manager’ at the address shown above.
COMMERCIAL CLIENTS COMMISSION DISCLOSURE: You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.
CONFLICT OF INTERESTS: Occasions can arise where we or one of our associated companies, clients or product providers may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.
CLAIMS HANDLING ARRANGEMENTS: You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim. We will employ due care and skill if we act on your behalf in respect of a claim. If we act on behalf of an insurer in negotiating and settling claims we will inform you that we will be acting on behalf of the insurer, not yourselves, before your insurance arrangements are concluded and again at the point of claim.