It’s our intention to provide you with a high level of customer service. However, we do realise that mistakes and misunderstandings sometimes happen. If you are not satisfied with our service we would like to know about it as soon as possible. We value the opportunity to investigate concerns you may have and are committed to handling complaints fairly, thoroughly and promptly. A copy of our full complaints handling procedure is is available at any time on request.
Should we be unable to resolve your complaint you may have the right to refer the matter to the financial ombudsman service. This is an independent service, which investigates complaints made against financial services firms and is free for consumers to use. Please visit www.financial-ombudsman.org.uk for further information.